Privacy policy

This policy explains how Acteur Intelligence, a brand of Acteur Social Marketing (“we”), collects, uses, discloses and protects your personal information when you use acteurintelligence.com, in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and applicable Canadian law.

1. Person in charge of personal information

Acteur Social Marketing’s person in charge of the protection of personal information oversees this policy. You can reach them at any time through our contact form, writing “Privacy” in your message.

2. Information we collect

• Contact form: your name, email address, company name and message.
• Audience measurement: none at this time. If added, it will only run with your consent, using Google Analytics.
• Technical data: server and security logs needed to run and protect the site.

3. Why we use it

We use this information to answer your requests, improve the site and keep it secure. We do not sell your personal information.

4. Consent and cookies

The site currently uses no analytics or advertising cookies. If we add any, they will be off by default and only turned on with your consent, which you can withdraw at any time.

5. Disclosure and hosting

Your information may be processed by our service providers (website hosting, analytics, email), some located outside Quebec, including in the United States. We assess the protection offered before any transfer and require adequate safeguards.

6. Retention

Messages received through the form are kept as long as needed to handle your request and follow up, then destroyed. Analytics data is kept for no more than 14 months.

7. Security

We apply reasonable safeguards: encrypted connections (HTTPS), restricted access, two-factor authentication and backups.

8. Your rights

You can request access to, correction or deletion of your information, or withdraw your consent, by writing to us through the contact form. You may also file a complaint with the Commission d’accès à l’information du Québec.

9. Changes

We may update this policy. The date at the top of the page shows the latest version.